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Me to MSRC: Words clearly describing a vulnerability, with supporting screenshots of the commands I typed and the response that Windows gives.

MSRC: Can you please provide a video showing the behavior you are seeing?

Me: ...

I get that people doing grunt work have mostly-fixed workflows that they go through with common next steps.
But to request a video that now captures (beyond my already-submitted screenshots) the act of me typing, and the Windows response being painted on the screen adds what of value now?

Fellows

@wdormann Had a problem with my natural gas water heater last week, so I called the supplier. Person who answered asks what my problem is. I explain that the heater burner ignites, but after a few seconds goes out. It then repeats the cycle over and over. I indicated to them the flame sensor is either too covered with carbon and needs to be cleaned, or the sensor is bad. They then proceed to ask me to check to ensure it’s getting power and gas supply, and to confirm it’s on 🤦‍♂️

@fellows
You gotta start in that flowchart somewhere. 😂

@wdormann Yep, flowchart was exactly what I thought too. It was so laughable she wanted me to explain the problem to her, then after I did the first question is can I confirm it’s on and is being supplied with gas. I suspect that’s exactly what you hit with MSRC